This page sets out the legal terms and conditions under which Azyaan General Trading Company sells the products listed on this website. These terms and conditions are subject to change at any time, so you should review them before making any new purchase. We are keen to adhere to international standards related to distance selling and e-commerce at all times and if you have any questions, please contact us.
By ordering products through our website, you confirm your desire to enter into a contract with us in order to purchase those products at the prices indicated on the date and time on which you place the order. We reserve the right to change product prices from time to time, for example during periods when promotional offers are made on products or if products are incorrectly priced. If the correct price of the products at the time of your order is higher than the price mentioned to you, we will contact you to obtain your directions regarding the process before accepting your order. Prices do not include any value-added tax (i.e., value-added tax, goods and services tax, or any other similar taxes or fees). Applicable under prevailing law.
Please be aware that completing the online purchase process or sending our confirmation email does not constitute our acceptance of your order. Rather, your request is considered acceptable to us when it is delivered only to you and subject to receiving the full amount. You can review the submitted applications and review their current status at any time by visiting our website and clicking on "Sign In" at the top of the page, and then "Track Your Application".
If we are unable to provide the products you ordered and we do not complete your order for any reason, we will inform you of that. This may be due to the product being sold out or because we have found an error in the product's price. And if you have paid for these products, we will refund the full amount paid to you to the card that you used for payment, as soon as possible and reasonable.
We can complete your order for delivery only within the State of Kuwait at present.
Please note that delivery fees and times vary according to the type of products requested, the services you have chosen, and the delivery address.
We will do our best to deliver the products to your address on the estimated delivery date specified in our email confirming your order. If we are unable to comply with the delivery date, we will contact you as soon as we can to fix another estimated date. We will inform you when the order is ready for delivery at the address, as appropriate. In the event that the order is not received, we reserve the right to cancel the order without the need for any notification, to return the products to our warehouse and (if necessary and possible) to refund the amount to the card from which it was paid.
If you choose to deliver to your address and no one is present at the specified address at the time of delivery, the delivery company will contact you to arrange another delivery time. Products can be left with others (such as a housemaid) with your explicit authorization.
The risks related to the products you order (including the risk of loss and / or damage to the products) pass to you when they are delivered to the delivery address specified in your order. In some cases, the products you ordered may be delayed or prevented from providing the products you ordered for reasons beyond our control (such as lack of materials or delay in Import or higher demand than expected). In such cases, we will do our best to keep you informed, but we do not bear any liability to you for such delay or failure in delivery.
We may offer promotional offers on the website from time to time and in such cases certain terms and conditions apply. Some of these offers may be limited to time periods, and some requests may not be eligible for these offers if you do not complete them completely within the specified time period. Offers may not be combined with any discounts, offers or coupons unless specifically specified otherwise. We reserve the right to amend or terminate the offer at any time without prior notice.